Client Account Manager
Apply NowPermanent employment • Hybrid
We are on the lookout for a quick-witted individual who inspires both clients and teams whilst working on our flagship project - a global leader in the manufacturing space. The ideal candidate embodies a client-centric approach while maintaining Villvay’s best interest.
Your role:
- Lead and manage a project team consisting of four sub-teams
- Understand fully the client requirements working alongside other key members of the client team
- Gain a comprehensive understanding of the overall project goals
- Motivate and direct various teams to achieve project objectives
- Possess a strong understanding of product management and its role in project success
- Deliver project objectives on time and on-budget
- Ensure that operations are cost-effective
- Meet project deadlines and negotiate with both the team and clients as needed
- Manage client expectations and communicate effectively throughout the project
- Ability to effectively communicate with a client even when the information is sensitive
- Collaborate with management to develop and implement project strategies
- Identify and mitigate project risks to ensure successful outcomes
- Allocate and optimise project resources to ensure efficiency and effectiveness
- Manage stakeholder relationships and maintain a strong rapport
- Ensure positive client experiences throughout the project lifecycle
- Have attention to detail, understand the requirements given by BAs and ensure the output meets the client's needs
- Obtaining an in-depth understanding of Villvay’s products and services
- Become an ambassador of Villvay’s values when representing the company to its stakeholders
Required experience:
- Prior experience with project delivery with overall 5 years of experience
- Strong time management and organisational skills
- Excellent interpersonal skills and be able to handle various situations involving people effectively
- Ability to understand, initiate and implement processes whilst operating in a dynamic environment
- Excellent command of English communicational skills (Written and oral)
Added advantages:
- Exposure and experience in E-commerce
- Previous working experience in the tech industry
- Knowledge of Scrum and Agile-related practices
Villvay is an equal opportunity employer. Benefits and perks may include:
- Dollar-pegged salaries
- Paid parental leave
- Paid menstrual leave
- Opportunities to network and connect with a global team
- Hybrid work model
- Flat structure
- Amicable work environment and great peers
- Exposure to international clients and business processes
- Attractive remunerations based on your experience and skills
- Real career growth opportunity for the right person
- OPD and Insurance